How It Works

Getting started

With the CallToNet cloud phone system, you plug IP desk phones and computers into yourinternet connection and install the CallToNet mobile app on your employees’ smartphones.These endpoints communicate with the CallToNet cloud platform for secure voice, fax, text,audio conferencing, and online meetings. It’s that simple—for all of your office locations.


Moving your business phone system to the cloud is simple and straightforward. Setup is fast, and a CallToNet implementation specialist will facilitate a smooth transition for all of your office locations and remote workers.

Your account representative will help you determine how many users and how many IP phones your business will need. Use your existing IP phones, or rent them from CallToNet at affordable prices. You also can connect your desktops and smartphones to the service with free CallToNet applications.

If you wish, your account representative can help you transfer your existing phone numbers or order new lines, choosing from local, toll-free, and vanity numbers suitable for your business. Desk phones you order arrive in days, fully configured and ready to go. As your business grows, you can easily add new users, groups, and phones.

Virtually all of these setup and management features are also available on CallToNet mobile apps for iPhone® and Android™.

Flexible management

You can manage your entire CallToNet phone system from your desktop computer or smart devices for all users across all office locations. It’s an integrated solution, all managed through the cloud. You have complete control, all using a familiar, user-friendly web interface with check boxes, dropdown menus, and fill-in text fields.

It’s easy to add and change users, assign phones, and manage extensions and groups anytime, from anywhere in the world. No need to tie up your IT department or schedule a visit from an expensive contractor or a phone company technician. Best of all, your users can manage most of their own settings from their own computers and smartphones. So they need less of your time and resources.

When you see how easy it is to manage your cloud phone system, you will never look back.

Mobile-enabled phone system

For most businesses today, bring your own device (BYOD) is here to stay. Employees don’t want to carry two phones—one for work and one for personal calls. Yet, integrating personal mobile devices into the corporate system is a challenge for management as well as for security.

CallToNet addresses this with the CallToNet mobile app, which fully integrates employee mobile devices into the company business phone system. Using the mobile app, employees can make calls, check voicemail, send and receive business faxes and text messages, and access the company directory. They can set up or join voice conferences and online meetings. And because they are using their CallToNet business number and not their personal number, they maintain a unified business identity.

The cloud also means an added level of security, a constant worry with mobile devices used in business. Because the CallToNet mobile app streams everything to and from the cloud, data such as company numbers, call logs, voicemail, text messages, and faxes are not permanently stored on the user’s phone. If a phone is lost or an employee leaves, simply disabling the account login ensures that no important company data can be accessed.

Business numbers

Get the business number that is right for your company. Establish your business in choice areas with a local number or transfer valuable existing numbers. Toll-free, vanity, and international numbers are also available on a global scale to make it easy for your customers to reach you.