Menu Overview

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Table of Contents
  • PBX, where you can find all about the PBX settings:
    • Extensions
      • Extensions, management of extensions and devices
      • Hot Desking, device management
      • Import Extensions, import extensions from CSV format
      • Export Extensions, export extensions in CSV format
      • Bulk Modification, bulk extension modification
      • Bulk Extensions, create a range of extensions in a single action
      • Extension Status, status of extensions, with possibility to changing the state
    • Applications
      • Conferences, conference room management
      • Custom Applications, custom application management
      • Custom Destinations, custom destination management
      • Custom Context, custom context management
      • Feature Codes, management of telephone feature codes
      • Paging & Intercom, paging & intercom management
      • Pickup Groups, management of pickup groups
      • Parking, parking management
      • Speed Dialing, speed dial management
      • Import/Export Speed Dialing, Import/Export speed Dialing from/to CSV format
      • Voicemail Broadcast Group, voicemail broadcast group management
      • Call Back, management of call back functionality
      • DISA, Direct Inward System Access (DISA) management
      • PIN List, group of pins that will be used to access outgoing routes
      • Dynamic Destination, route calls based on the CID number.
    • Class of Service
      • Class of Service, group of settings that define the dial plan to which each extension has access
      • Features Category, telephone feature groups that are associated with a Class of Service
      • Dialing Restriction Rules, dial-up restrictions that are associated with a Class of Service
      • Customer Codes, customer account codes that can be dynamically associated to a call in order to categorize the call in the CDR
      • Authorization Code, code that authorizes privileges to make a call
      • Route Selections, Automatic Route selection management
    • Call Center
      • Ring Groups, groups of extensions that do not handle statistics. Ring Groups allow you to create a single extension number (the Ring Group number) that will ring on multiple extensions.
      • Queues, call queues that handle statistics through a log file
      • Queues Priorities, it gives priority to a queue call on another, very useful when an agent serves multiple queues simultaneously
      • Queues VIPs, list of phones that will give priority in the call queue.
      • Queue Call Back, with the Queues Call Back module, you can reduce customer frustration by minimizing time spent waiting.
    • External
      • Trunks, SIP, IAX, DAHDI trunks management
      • Outbound Routes, management prefixes for outgoing routes
      • Emergency Numbers, create groups of emergency numbers to give them priority
      • Inbound Routes, DID management for incoming routes
      • Dynamic Routing, AutoCLIP Routes
    • Incoming Calls
      • IVR, IVR and Automatic Attendant management
      • Time Groups, time group management
      • Time Conditions, time conditions management
      • Announcement, pre-announcement management
      • Languages, languages management
      • Night Mode, night mode management
      • CID Modifiers, Modifies the CID in incoming calls
      • CID Lookup, Search caller information in a database or URL
    • Tools
      • Asterisk CLI, Asterisk command line management interface
      • Blacklist, blacklist management number
      • Dashboard, see system status in real time
      • Log File Viewer, displays the contents of log files
      • Cron Profiles, create profiles for periodic execution of certain routines
      • Weak Password, weak password detection
      • Phonebooks, create Phonebook to be accessed from phones
      • Task Manager, the task manager add-on is a powerful and fully free tool that allows you to schedule any script created by the user as a task from the GUI.
    • Extras
      • Video Conference, create video conferences using WebRTC
    • Reports, where you can find everything about the CDR generated by phone calls
      • CDR Reports
        • CDR Filters, management of filters to apply in reports
        • CDR, display call records (CDR)
      • PBX Reports
        • Active Calls, displays calls in progress in real time.
        • PJSIP Devices, shows PJSIP terminals and trunks and if they are registered.
        • SIP Devices, shows SIP trunks and devices and if they are registered.
        • IAX2 Devices, shows the devices, Trunks and FAX IAX2 and if they are registered.
      • IVR Reports, create reports of IVR use
    • Settings, where you can find everything about the parameters of different technologies (such as SIP and IAX), voice mail settings, the PBX overall event files, configuration of analog and digital interfaces (DAHDi), auto-provisioning of phones (End Point Manager).
      • Technology Settings
        • PJSIP Settings, general PJSIP settings management.
        • SIP Settings, general SIP settings management.
        • IAX2 Settings, general IAX settings management.
        • Profiles, profile management.
        • Telephony Settings, select Tone Zone. It is shown only if the Telephony module is installed.
        • Dial Profiles, dial profile management.
      • Voicemail Settings
        • Voicemail Settings, general voice mail settings management
        • Voicemail Timezones, time zone management for voicemail
      • PBX Settings
        • System General, general system settings such as directories, dial-plan settings, etc.
        • Asterisk Manager Users, to create users of Asterisk Manager.
        • Log File, create log files related to Asterisk.
        • RTP Settings, general RTP settings management.
        • CEL Settings, configure the applications to show in the detailed CDR.
        • Mini HTTP Server, Asterisk provides a basic HTTP/HTTPS server.
      • Voice Prompts
        • Asterisk Sounds, manages the voice guides of the system in different languages.
        • Music on Hold, to create and upload music on hold.
        • Recordings Management, to upload recordings.
      • Admin, allows you to create system users and manage system settings.
        • Admin
          • Users, management of system users.
          • User Profiles, management of user profiles.
          • Application Access, create APIs to give access to third party applications.
          • Tenants, Tenants settings and creation.
        • System Settings
          • System Misc., management of system notifications and date and time settings.
          • Email Settings, email server configuration
          • Certificates, create certificates of type Self Signed and Let’s Encrypt
          • HTTP Server, assign ports to access the interface and enable the HTTPS server
        • Firewall
          • Settings, here we configure all the firewall settings as well as intrusion detection (fail2ban).
          • Services, we add the services to be applied to the rules later.
          • Rules, we apply the firewall rules.
        • Network
          • Network Settings, network management
          • DHCP Settings, DHCP server configuration
          • OpenVPN Server, manages OpenVPN server and client.
          • OpenVPN Client, connection settings to an OpenVPN Server.
        • Add-ons
          • Add-ons, management add-ons modules and software.
        • Tools
          • Backup & Restore, Backup and Restore the entire PBX configuration.
          • Maintenance, module to automatically maintain VitalPBX, convert recordings, delete old recordings, etc.
          • Branding, module to configure VitalPBX in a personalized way.